Tactfully Handle Lies, Requests for Legal Advice, Upset Clients and Other Stressful Scenarios
Course book included with all formats
As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This guide will teach you how to diplomatically and ethically address challenging clients and situations. From lies to unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction and keep your ethics record clean. Order today!
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Presenter: Casey S. Erick
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CASEY S. ERICK is a shareholder with Cowles & Thompson, P.C., and focuses on commercial litigation and employment law. He has represented clients in both litigation and transactional matters that span across commercial law, labor and employment, real estate, consumer protection, and general litigation, including, but not limited to, breach of contract, corporate trade secret theft, tortious interference, defamation, personal injury, fraud, and various other kinds of civil litigation. He is a member of the State Bar of Texas and Dallas Bar Association. Mr. Erick received his B.A. degree, cum laude, from the University of Mississippi and his J.D. degree from Baylor School of Law.