Tactfully Handle Lies, Requests for Legal Advice, Upset Clients and Other Stressful Scenarios
Course book included with all formats
As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This guide will teach you how to diplomatically and ethically address challenging clients and situations. From lies to unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction and keep your ethics record clean. Order today!
11:00 am to 1:15 pm Eastern Standard Time
Break 11:50 - 12:05
Presenters: Jennifer L. Hassett and Edward J. Walneck
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JENNIFER L. HASSETT is a senior paralegal for Loose Law Group, P.C., of Scottsdale, Arizona, and formerly worked as a senior paralegal and case manager for the law firm of Bellah Perez, PLLC, in Glendale, Arizona. Ms. Hassett has eleven years of legal experience having gained extensive knowledge of family and civil litigation, court procedure, and all aspects of preparing cases for trial. Her experience includes research and drafting case pleadings, resolving chronic and contentious case issues and case management. The firm carries a caseload of 40 - 60 cases in the family law and civil department, of which Ms. Hassett is part of a team, including her attorney and legal assistant. The present caseload includes consenting and complex cases for dissolution, paternity, post-decree ligation, mediation and document preparation. Approximately one-third of those cases require a high acuity in resolving mental health, drug dependency, abuse, financial and/or property issues. These cases often involve the Arizona Department of Child Safety, multiple law enforcement agencies, private and court-appointed professionals, and others. Ms. Hassett has two associate of arts degrees in applied natural sciences and behavioral psychology as well as a paralegal certificate from The Center for Legal Studies. Currently, Ms. Hassett is a senior at the University of Arizona obtaining her bachelor's degree in law focusing on family law and mediation.
EDWARD J. WALNECK is an attorney with Loose Law Group, P.C., in Phoenix, Arizona. Mr. Walneck’s areas of practice include family law, civil litigation, business and construction. He is a member and on the Board of Directors, Coconino County Bar Association, president elect and member, Los Abogados Hispanic Bar Association, American Bar Association, State Bar of Arizona, Family Law Section. Mr. Walneck received his B.A. degree from Harvard University and his J.D. degree from the University of Arizona, Rogers College of Law.
Institute for Paralegal Education
PO Box 3187
Eau Claire, WI 54702
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