Tactfully Handle Lies, Requests for Legal Advice, Upset Clients, and Other Stressful Scenarios
As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This program will teach you how to diplomatically and ethically address challenging clients and situations. From lies and unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction, and keep your ethics record clean. Register today!
Find out how to proceed when you catch a client in a lie.
Uncover creative ways to handle difficult clients - from know-it-alls to absentee, angry, or inappropriate clients.
Learn how to fulfill your duties to clients regardless of mental health issues, language, or cultural barriers.
Discover how to avoid complaints and deal with upset clients.
Handling Clients Who Lie or Make Unreasonable Requests
Communicating With Difficult Clients - Tactfully and Ethically
Dealing With Mental Health Issues and Language Barriers
Billing, Communications, and More: Avoiding and Handling Common Client Complaints
JENNIFER L. HASSETT is a senior paralegal for Loose Law Group, P.C. of Scottsdale, Arizona, and formerly worked as a senior paralegal and case manager for the law firm of Bellah Perez, PLLC, in Glendale, Arizona. Ms. Hassett has eleven years of legal experience, having gained extensive knowledge of family and civil litigation, court procedure, and all aspects of preparing cases for trial. Her experience includes research and drafting case pleadings, resolving chronic and contentious case issues, and case management. The firm carries a caseload of 40-60 cases in the family law and civil department, of which Ms. Hassett is part of a team, including her attorney and legal assistant. The present caseload includes consenting and complex cases for dissolution, paternity, post-decree litigation, mediation, and document preparation. Approximately one-third of those cases require a high acuity in resolving mental health, drug dependency, abuse, financial, and/or property issues. These cases often involve the Arizona Department of Child Safety, multiple law enforcement agencies, private and court-appointed professionals, and others. Ms. Hassett has two associate of arts degrees in applied natural sciences and behavioral psychology, as well as a paralegal certificate from The Center for Legal Studies. Currently, Ms. Hassett is a senior at the University of Arizona obtaining her bachelor's degree in law focusing on family law and mediation.
EDWARD J. WALNECK is an attorney with Loose Law Group, P.C., in Phoenix, Arizona. Mr. Walneck’s areas of practice include family law, civil litigation, business, and construction. He is a member and on the Board of Directors of the Coconino County Bar Association; president elect and member of the Los Abogados Hispanic Bar Association; and a member of the American Bar Association; and the State Bar of Arizona, Family Law Section. Mr. Walneck received his B.A. degree from Harvard University and his J.D. degree from the University of Arizona, Rogers College of Law.
We use this information in order to improve and customize your browsing experience,
in addition to improving our internal analytics and metrics about our visitors.