Tactfully Handle Lies, Requests for Legal Advice, Upset Clients and Other Stressful Scenarios
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
including -
Ethics: 2.00
Course book included with all formats
As a paralegal, you spend plenty of time interacting with clients. Sooner or later, you're bound to get stuck with a difficult client - and even the good ones can bring up some uncomfortable conversations. Learning how to tactfully deal with problematic clients and situations is crucial to maintaining your professionalism and avoiding legal ethics issues. Are your people skills spot on? This guide will teach you how to diplomatically and ethically address challenging clients and situations. From lies to unreasonable requests to needy clients and communication barriers, gain the practical tips you need to avoid conflict, enhance client satisfaction and keep your ethics record clean. Order today!
11:00 am to 1:15 pm Eastern Standard Time
Break 11:50 - 12:05
Presenters: Jennifer L. Hassett and Edward J. Walneck
including - Ethics: 2.00
This program meets the California MCLE Paralegal requirement as specified in Business and Professions Code Section 6450(d).
including - Ethics: 2.00
This course will qualify for 2.0 DCP CLE credit hours, including 2.0 DCP ethics credit hour, toward the eligibility requirements of the DPA Delaware Certified Paralegal Program.
including - Ethics: 2.00
This course will qualify for 2.0 hours of self-study continuing education for paralegals, including 2.0 hour of self-study ethics credit, toward the eligibility requirements of the Florida Registered Paralegal Program.
including - Ethics: 2.00
This course will qualify for 2.0 hours of distance learning continuing education for paralegals, including 2.0 hour of ethics, toward the eligibility requirements as a paralegal affiliate member of the Indiana State Bar Association. No more than 3.0 hours of distance learning CLE credit may be earned during a reporting period.
including - Ethics: 2.00
This program may qualify for up to 2.0 hours of self-study CLE credit by the Montana Commission of Continuing Legal Education, including 2.0 hour of ethics. No more than 4.0 hours of self-study CLE credit may be earned during a reporting period.
including - Ethics: 2.00
This seminar meets the requirements of the NALA Certifying Board for 2.0 hours, including 2.0 ethics, of continuing legal education self-study credit required to maintain the CP(Certified Paralegal) credential.
including - Ethics: 2.00
This seminar has been approved by The National Federation of Paralegal Associations, Inc. (NFPA) for 2.0 hours of Continuing Legal Education self-study credit, including 2.0 hour of ethics.
including - Ethics: 2.00
This course will qualify for 2.0 hours of self-study continuing education for paralegals, including 2.0 hour of ethics, toward the eligibility requirements of the Ohio State Bar Association Paralegal Certification program.
including - Ethics: 2.00
Approved by the Paralegal Division of the State Bar of New Mexico for 0.0 general self-study credit and 2.0 ethics self-study credit (for a total of 2.0 hours CLE).
Approved for 2.0 CLE self-study credit by the Washington State Paralegal Association (WSPA).
NBI, Inc. is licensed by the New Hampshire Department of Education Office of Career School Licensing. There are no enrollment prerequisites or admissions requirements for this course, and there is no exam or grading system. Satisfactory progress is based solely on attendance at the course. Credits may not be transferred. All refunds shall be paid within 30 days upon written notification from a student of cancellation or withdrawal. Students receiving benefits from federal programs shall be subject to federal refund policies, rules and regulation. Student complaints should be directed to our office at (800) 930-6182. Upon exhausting all avenues with NBI, Inc. for resolution, students may file a complaint with the Office of Career School Licensing at (603) 271-6443.
JENNIFER L. HASSETT is a senior paralegal for Loose Law Group, P.C., of Scottsdale, Arizona, and formerly worked as a senior paralegal and case manager for the law firm of Bellah Perez, PLLC, in Glendale, Arizona. Ms. Hassett has eleven years of legal experience having gained extensive knowledge of family and civil litigation, court procedure, and all aspects of preparing cases for trial. Her experience includes research and drafting case pleadings, resolving chronic and contentious case issues and case management. The firm carries a caseload of 40 - 60 cases in the family law and civil department, of which Ms. Hassett is part of a team, including her attorney and legal assistant. The present caseload includes consenting and complex cases for dissolution, paternity, post-decree ligation, mediation and document preparation. Approximately one-third of those cases require a high acuity in resolving mental health, drug dependency, abuse, financial and/or property issues. These cases often involve the Arizona Department of Child Safety, multiple law enforcement agencies, private and court-appointed professionals, and others. Ms. Hassett has two associate of arts degrees in applied natural sciences and behavioral psychology as well as a paralegal certificate from The Center for Legal Studies. Currently, Ms. Hassett is a senior at the University of Arizona obtaining her bachelor's degree in law focusing on family law and mediation.
EDWARD J. WALNECK is an attorney with Loose Law Group, P.C., in Phoenix, Arizona. Mr. Walneck’s areas of practice include family law, civil litigation, business and construction. He is a member and on the Board of Directors, Coconino County Bar Association, president elect and member, Los Abogados Hispanic Bar Association, American Bar Association, State Bar of Arizona, Family Law Section. Mr. Walneck received his B.A. degree from Harvard University and his J.D. degree from the University of Arizona, Rogers College of Law.
Institute for Paralegal Education
PO Box 3187
Eau Claire, WI 54702
If you aren't satisfied with a seminar or training resource, call or write to us within
60 days of program attendance or product receipt, and we'll make it right.
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