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Live Audio Webinar

  • What is an Audio Webinar?

    Audio Webinar events are live audio broadcasts with an optional web presentation that coincides with the audio. You can choose to listen to the audio over the telephone or through your computer. Browse a list of upcoming Audio Webinars.

  • How late can I register for an Audio Webinar?

    You may register right up to the Audio Webinar start time.  However, early registration is recommended. Please call our Customer Service Department at 800-930-6182 with any questions.

  • Are multiple attendee discounts available?

    Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives $10 off their total tuition.

  • Can I purchase an Audio Webinar for someone else?

    Yes, when registering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • What are my payment options?

    Credit Card or eCheck payment is required on the website. We accept MasterCard, Visa, American Express and Discover. Please call our Customer Service Department at 800-930-6182 with any questions.

  • Is hardship tuition available?

    We offer hardship tuition for select states, please submit a request in writing to our Tuition Discount Committee via e-mail to customerservice@nbi-sems.com.

  • Will I receive confirmation of my registration?

    Yes, you will receive a detailed confirmation email.

  • Do I need special equipment to participate in an Audio Webinar?

    When you log in to your account on the date of the program, you'll be given the option to listen online or by telephone. Either call the toll-free number to listen by telephone or select the audio webcast option to listen online.

  • Can I record the Audio Webinar?

    No. We ask that you not record the program. An audio recording will be made available for sale.

  • Can multiple people listen in to the Audio Webinar?

    While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of listeners at each connection.

  • Are Audio Webinars accredited for CLE?

    Accreditation varies by state. View MCLE Information by State for detailed credit requirements.

  • I purchased an Audio Webinar program, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, navigate to the Upcoming Events section where you will see your Audio Webinar purchases. Select the Audio Webinar by clicking on the product title or the View Detail button to navigate to the program launch page. The reference materials can be found and downloaded on this page. If listening via the telephone, the dial-in number and PIN are noted on the screen. It is important to call in prior to the start time. If listening via the computer, click the media player [Join Now] button (available approximately 15 minutes prior to the program start time). This will launch a new window placing you directly in the conference meeting room. 

  • Can I view my program on a mobile device?

    Live Audio Webinars are currently supported on the following mobile devices: iPad and most Android tablets.

  • What do I do if I am experiencing technical problems during the broadcast?

    Contact our Customer Service Department at 877-624-7707.

  • How will I receive materials for the Audio Webinar?

    Program materials will be made available to you through your account in a downloadable PDF format 24 hours prior to the Audio Webinar. We recommend that you save it directly to your computer at your earliest convenience because your online access to this file is limited to 30 days. Adobe Acrobat Reader is required to view PDF manuals. You can download it for free at http://get.adobe.com/reader/.

  • How do I receive continuing education credit for an Audio Webinar?

    Listen for the letter codes that you will hear while viewing the program. You will want to write these codes down as your accrediting agency may require them as proof of course completion. Once you have completed the program, you must submit your credit request. This can be done by either returning to the program page where you joined the program, or by visiting the Request Credit page in your account and finding your course after it has concluded. At either location, just click the link to Request Credit and you will be taken to the credit request form, where you will be asked to complete a program evaluation, select your credit, and provide the letter codes if required by your credit agency. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting. If you’ve already submitted a credit request and want to review it, visit the Submitted Credit Requests page, where you can review all previous credit requests. For more information on credit, visit Continuing Education Credit FAQs.

  • What if I need to cancel my registration?

    We understand that plans change. If you find you can no longer attend a program please contact our  Customer Service Department. We'd be happy to assist you by transferring your registration to a colleague, setting up a credit for a different NBI event, or sending you the manual and audio recording of the event. View Returns & Cancellations for our full cancellation policy.

  • I just finished attending an Audio Webinar, but my account says it is not complete.

    After the completion of an Audio Webinar, please allow up to 30 minutes for attendance verification and processing to complete. Once your attendance has been verified, a Request Credit button will be accessible from the webcast details page in your account. If it has been longer than 30 minutes and the Request Credit button is still not available please contact us at 877-624-7707.

  • How do I become a speaker?

    Contact us at:

    Phone: 800-909-7689
    Email: speakerinfo@nbi-sems.com

  • How do I submit a topic I am interested in seeing presented?

    Contact our Customer Service Department at 800-930-6182 or
    Email: productdevelopment@nbi-sems.com

  • Where can I register for the Audio Webinar?

    You can register on our website, through the mail or by calling our Customer Service Department at 800-930-6182.

  • What happens if my program is cancelled?

    In the unlikely event that NBI cancels or reschedules an upcoming program, each registered attendee will be contacted via email or phone (oftentimes both).  Outreach to attendees commences as soon as NBI is made aware that a program will not move forward at its originally scheduled date and time.

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