IPE FAQs

Select an FAQ from the dropdown to view.


Live Video Webcast

  • What is a Live Video Webcast?

    Live Video Webcasts allow you to watch and listen to a live IPE program broadcast on your computer as streaming video. Accompanying course reference materials are included with Live Video Webcast purchases in a downloadable PDF format. Browse a list of upcoming Live Video Webcasts.

  • How late can I register for a Live Video Webcast?

    You may register right up to the Live Video Webcast start time.  However, early registration is recommended. Please call our Customer Service Department at 800-793-5274 with any questions.

  • Are multiple attendee discounts available?

    Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives $10 off their total tuition.

  • Can I purchase a Live Video Webcast for someone else?

    Yes, when registering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • What are my payment options?

    We accept Credit Card (MasterCard, Visa, American Express and Discover), Check or a Purchase Order. Please call our Customer Service Department at 800-793-5274 with any questions.

  • Will I receive confirmation of my registration?

    Yes, you will receive a detailed confirmation email.

  • Are there any technical requirements for Live Video Webcasts?

    You need a computer with access to the internet and the Adobe Flash plug-in (version 9 or higher). Compatible internet browsers include Microsoft Internet Explorer, Microsoft Edge, Firefox, Chrome, and Safari, with Javascript enabled. Since internet connection speed will affect the quality of the streaming video, we suggest watching your Live Video Webcast on a computer with a high-speed internet connection. To install the free Adobe Flash plug-in on your computer, go to http://get.adobe.com/flashplayer. Note to Chrome users: Adobe's Flash player is built into your browser. If you are having difficulties, visit the Google support page to Enable Flash Player for Chrome.

    Live Video Webcasts can be viewed on a desktop or laptop computer as well as the following mobile devices: iPad and most Android tablets.

  • Can multiple people watch the Live Video Webcast?

    While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of viewers at each connection.

  • How do I submit a topic I am interested in seeing presented?

    Contact our Customer Service Department at 800-777-8707 or
    Email: ipecustomerservice@nbi-sems.com

  • I purchased a Live Video Webcast, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, navigate to the Upcoming Events section where you will see your Live Video Webcast purchases. Select the Live Video Webcast by clicking on the product title or the View Detail button to navigate to the program launch page. To begin your program, click the media player [Join Now] button (available approximately 15 minutes prior to the program start time). This will launch a new window placing you directly in the conference meeting room. If the program is accompanied by reference materials, they can be found under the My Course Materials section. Click on the Course Book (PDF) download link to view the reference materials PDF.

  • Can I view my program on a mobile device?

    Live Video Webcasts are currently supported on the following mobile devices: iPad and most Android tablets.

  • Can I restart the Live Video Webcast if I am disconnected or stop the program during the broadcast?

    You can rejoin the Live Video Webcast session at any point during the program by following the same steps you used to access the broadcast. If you continue to have connection problems, please contact our Customer Service Department at 877-624-7707.

  • I purchased a Live Video Webcast but I am unable to view the broadcast.

    Please contact our Customer Service Department at 877-624-7707.

  • How do I receive credit for a Live Video Webcast?

    Watch for the letter codes that you will see while viewing the program. You will want to write these codes down as your accrediting agency may require them as proof of course completion. Once you have completed the program, you must submit your credit request. This can be done by either returning to the program page where you joined the program, or by visiting the Request Credit page in My Account and finding your course after it has concluded. At either location, just click the link to Request Credit and you will be taken to the credit request form, where you will be asked to complete a program evaluation, select your credit, and provide the letter codes if required by your credit agency. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting. If you’ve already submitted a credit request and want to review it, visit the Submitted Credit Requests page, where you can review all previous credit requests. For more information on credit, visit Continuing Education Credit FAQs.

  • What if I need to cancel my registration?

    We understand that plans change. If you find you can no longer attend a program please contact our Customer Service Department. We'd be happy to assist you by transferring your registration to a colleague, setting up a credit for a different IPE event, or sending you the manual and video recording of the event. View Returns & Cancellations for our full cancellation policy.

  • I just finished watching a Live Video Webcast, but my account says it is not complete.

    After the completion of a Live Video Webcast, please allow up to 30 minutes for attendance verification and processing to complete. Once your attendance has been verified, a Request Credit button will be accessible from the webcast details page in your account. If it has been longer than 30 minutes and the Request Credit button is still not available please contact us at 877-624-7707.

  • How do I become a speaker?

    Contact us at:

    Phone: 800-909-7689
    Email: speakerinfo@nbi-sems.com

  • Can I record the Live Video Webcast?

    No. We ask that you do not record the program. A recording will be made available for sale.