IPE FAQs

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OnDemand

  • What is an OnDemand Course?

    OnDemand Courses are recordings of previously held courses that you can replay on your computer as streaming audio or video files, accessible 24 hours a day, 7 days a week. Accompanying course reference materials are included with OnDemand Course purchases in a downloadable PDF format. There is no waiting for your shipment to arrive and no shipping fees to pay.

  • How do I know if a specific product title is available in the OnDemand format?

    An OnDemand product icon will be listed on the search results and product details pages for each title that is available in this format. Browse a list of available OnDemand Courses.

  • What are my payment options?

    Credit Card payment is required for immediate access to OnDemand Courses. We accept MasterCard, Visa, American Express and Discover. Orders paid by Check or a Purchase Order will be placed in a hold status, pending payment. You will be notified via email of product access once payment is received. Please call our Customer Service Department at 800-793-5274 with any questions.

  • Can I order an OnDemand Course for someone else?

    Yes, when ordering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • Are there any technical requirements for OnDemand Courses?

    All you need is a computer with access to the internet with an Adobe Flash Compatible browser with Flash installed. Visit the Adobe Flash website to verify technical requirements, test your system, and install Flash.

    OnDemand courses can be viewed on a desktop or laptop computer as well as the following mobile devices: iPad or iPhone for OnDemand Audio programs. iPad for OnDemand Video programs and OnDemand Audio programs that feature an accompanying PowerPoint.

  • I purchased an OnDemand Course, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, navigate to the My OnDemand & Downloads Section. Select the OnDemand Couse by clicking on the product title or the View Details button to navigate to the program launch page. To download the reference materials, click Course Book (PDF) under the My Course Materials section. To begin your program, click the Watch Now button. At this point, you'll be asked to enter information regarding the credit you'll be requesting. After the credit information is entered, the media player will launch and you'll click the Begin Program button to start the program. Pressing the Begin Program button again will stop/pause the program. 

  • Can I view my program on a mobile device?

    OnDemand courses are currently supported on the following mobile devices: iPad or iPhone for OnDemand Audio programs. iPad for OnDemand Video programs and OnDemand Audio programs that feature an accompanying PowerPoint.

  • How long will I have access to my OnDemand purchases?

    You will have access to your programs for 6 months from the date of purchase. If you're a subscriber, you'll have access to your OnDemand courses until 7 days after the expiration of the subscription.

  • Are OnDemand Courses accredited for Continuing Education credit?

    Select the product you are interested in and click on the Credit tab to view a list of Continuing Education credits.

  • How do I receive credit for an OnDemand Course?

    Listen or watch for the letter codes that you will be given during the program. You will want to write these codes down as your accrediting agency may require them as proof of course completion. Once you have completed the program, you must submit your credit request. This can be done by either returning to the program page where you joined the program, or by visiting the Request Credit page in My Account and finding your course after it has concluded. At either location, just click the link to Request Credit and you will be taken to the credit request form, where you will be asked to complete a program evaluation, select your credit, and provide the letter codes if required by your credit agency. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting. If you’ve already submitted a credit request and want to review it, visit the Submitted Credit Requests page, where you can review all previous credit requests. For more information on credit, visit Continuing Education Credit FAQs.

  • There is no Watch / Listen Now button on my Product Detail page. What do I do?

    Courses with a status of "Pending" are on hold pending payment and will not display the Watch / Listen Now button. Please call our Customer Service Department at 877-624-7707 with any questions or to change your order to pay by credit card for immediate program access.

  • I just ordered an OnDemand Course but I cannnot download it; it says that the item is pending?

    Credit Card payment is required for immediate access to OnDemand Courses. We accept MasterCard, Visa, American Express and Discover. Orders paid by Check or a Purchase Order will be placed in a hold status, pending payment. You will be notified via email of product access once payment is received. Please call our Customer Service Department at 877-624-7707 with any questions or to change your order to pay by credit card for immediate program access.

  • What is your return policy for OnDemand Courses?

    If you aren't satisfied with a training resource, call or write us, within 60 days of product receipt, and we'll make it right. Contact our Customer Service Department for assistance at 800-793-5274. View Returns & Cancellations for our full return policy.