IPE FAQs

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Course Book Download

  • How does the 'Course Book Download' format compare to the other course book product formats you offer?

    The Course Book Download product is an electronic version of the course book in a PDF file format that can be purchased for immediate delivery via email. There is no waiting for your shipment to arrive and no shipping fees to pay. The content itself is the same as the print and CD-ROM versions.

  • How do I know if a specific title is available in the Course Book Download format?

    A Course Book Download product icon will be listed on the search results and product details pages for each title that is available for download.  Browse a list of available Course Book Downloads.

  • What are my payment options?

    Credit Card payment is required for immediate access to Course Book Download products. We accept MasterCard, Visa, American Express and Discover. Orders paid by Check or a Purchase Order will be placed in a hold status, pending payment. You will be notified via email of product access once payment is received. Please call our Customer Service Department at 800-793-5274 with any questions.

  • Can I order a Course BookDownload for someone else?

    Yes, when ordering online you will be asked to provide the recipient's email address and create an online account for the attendee.

  • Are there technical requirements for download and use of a Course Book Download?

    The only requirement is that you have Adobe Acrobat Reader (or other PDF reader program) installed on your computer (download and install Abode Reader for free at http://get.adobe.com/reader/).

  • How long will it take to download a Course Book?

    The Course Book file download is 'streamed' for technical efficiency and speed during the download. Variables such as your computer system, internet connection speed, and the size of the document being downloaded make it difficult to estimate how long the download will take. A good way to monitor download progress is to watch the status bar.

  • I purchased a Course Book Download product, how do I access it?

    Click Log In at the top of the page to access your account. You will be prompted to log in using your email address and password. Once in your account, navigate to the My OnDemand & Downloads section. Select the Download product by clicking on the product title or the View Details button to navigate to the course book launch page. You may access the materials by either clicking on the Download Now button or by clicking on Course Book (PDF). We recommend you save a copy of this file to your computer for unlimited future access, as the download link itself expires after 6 months of program access.

  • How do I save a copy of the Course Book Download that I purchased to my computer for future reference?

    Click the Download button on the product page to download the file to your computer. Open the file and select 'Save As' from the 'File' menu and save the PDF file to the desired location on your computer to have unlimited future access.

  • Am I able to search the Course Book Download product?

    Yes. Select 'Search' from your 'Edit' menu options.

  • Can I modify and save changes to my copy of the Course Book Download file?

    No, the file is protected as a read-only file.

  • Can I print the Course Book Download product?

    Yes. Select 'Print' from your 'File' menu options.

  • There is no Download Now button on my Product Detail page. What do I do?

    If you did not save a copy of the Course Book Download that you purchased and the link has expired, please contact our Customer Service Department at 877-624-7707. The download link itself expires after 6 months of program access. We recommend that you save your copy to your computer for unlimited future reference.

  • I just ordered a Course Book Download, but I can't download it; it says that the item is pending?

    Credit Card payment is required for immediate access to Course Book Download products. We accept MasterCard, Visa, American Express and Discover. Orders paid by Check or a Purchase Order will be placed in a hold status, pending payment. You will be notified via email of product access once payment is received. Please call our Customer Service Department at 800-793-5274 with any questions or to change your order to pay by credit card for immediate product access.

  • What is your return policy for Course Book Downloads?

    If you aren't satisfied with a training resource, call or write us, within 60 days of product receipt, and we'll make it right. Contact Customer Service Department for assistance at 800-793-5274. View Returns & Cancellations for our full return policy.