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FAQs

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OnDemand Courses

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    What is an OnDemand Course?

    OnDemand Courses are recordings of previously held courses that you can stream online. These courses are accessible 24 hours a day, 7 days a week. Accompanying course reference materials are included with OnDemand Course purchases in a downloadable PDF format.

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    How do I know if a specific product title is available in the OnDemand format?

    An OnDemand Course icon will be listed on the search results and product details pages for each title that is available in this format. Browse a list of available OnDemand Courses.

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    What are my payment options?

    Credit Card or eCheck payment is required on the website. We accept MasterCard, Visa, American Express and Discover. If you would like to pay by Purchase Order or have any other questions, please call our Customer Service Department at 800-930-6182.

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    Will I be charged sales tax?

    You will be charged sales tax if your address is in a state or county where we are required to apply a tax for your purchase. If a tax-exempt organization is paying for your order, please call Customer Service at 800-930-6182 and have a copy of your exemption certificate on hand. If you have already finalized your order online, please reference your order number when you call.

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    Can I order an OnDemand Course for someone else?

    Yes, when ordering online you will be asked to provide the recipient's email address and create an online account for the attendee.
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    Are there any technical requirements for OnDemand Courses?

    All you need is a device with access to the internet. Our courses are compatible with all standard PC or Mac media players and the following mobile devices: iPad, iPhone, Windows devices, and Android devices. If you run into trouble, make sure that your web browser is updated to the most recent version.

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    I purchased an OnDemand Course, how do I access it?

    In your My Account, click on 'My Courses'. From there you can search by course title or sort by order date, event date or title to locate your course. Select the course title you purchased  which will take you to the product detail page. To begin your program, click the [Watch Now] button. At this point, you'll be asked to enter information regarding the credit you'll be requesting. After the credit information is entered, click the [Begin Program] button to start the program and launch the media player. You can download the course materials by clicking the Course Book (PDF) link below the media player or in the My Course Materials section of the product detail page.

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    Can I view my program on a mobile device?

    While mobile devices can be used, they do not provide the best experience. We recommend using a desktop or laptop device for the best experience.

    OnDemand Courses are currently supported on the following mobile devices: Android 9.0+ and Apple iOS 12.0+ (phones) and Android V9.0+ and Apple iOS V12+ (tablets). 

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    How long will I have access to my OnDemand purchases?

    You will have access to your programs for 6 months from the date of purchase. If you’re a subscriber, you’ll have access to your OnDemand Courses until 7 days after the expiration of the subscription.

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    Are OnDemand Courses accredited for CLE?

    Accreditation varies by state. View MCLE Information by State for detailed credit requirements. To view the accreditation for a specific course, click on the course you are interested in and click on the credit tab. 

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    How do I receive continuing education credit for an OnDemand Course?

    Listen or watch for the letter codes, or credit prompts that will happen during the program. If you receive credit codes during your program, you will want to write these codes down as your accrediting agency may require them as proof of course completion. Once you have completed the program, you must submit your credit request. This can be done by either returning to the program detail page where you started the program and clicking the [Submit Credit Request] button, or by going to the 'Request Credit' tab under 'My Credit' in your online account, locating your course, and clicking on the [Request Credit] button. You will be taken to the credit request form, where you will be asked to complete a program evaluation and provide the letter codes, if required. Depending on your accrediting agency requirements, either we will submit the credit on your behalf or we will provide you with the information that you need for self-reporting.  For more information on credit, visit Continuing Education Credit FAQs.

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    What is your return policy for OnDemand Courses?

    If you aren't satisfied with a training resource, call or write us, within 60 days of product receipt, and we'll make it right. Contact our Customer Service Department for assistance at 800-930-6182. View Returns & Cancellations for our full return policy.

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    Do you have options for attendees who are deaf or hard of hearing?

    Previously recorded programs are available by request and will be made available in the open caption format. In order to request open captioning of a previously recorded program, please contact our Customer Service Department at customerservice@nbi-sems.com or call us at 800-930-6182.
    Processing time may vary depending on format type requested, program length, and time of year.

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