IPE Satisfaction Guarantee & Cancellation Policy

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Guarantee -

If you aren't satisfied with a seminar or training resource, call or write to us within 60 days of program attendance or product receipt, and we'll make it right.

Cancellation -

We understand that plans change. If you find you can no longer attend a program, please contact Customer Service. We'd be happy to assist you by transferring your registration to a colleague, setting up a credit for a different NBI event, or sending you the recording and manual of the event. If you choose to receive the recording and manual, a $7.95 shipping charge will be applied.

If you prefer, you may receive a full refund, less a $20 processing fee, if you cancel 4 or more business days prior to the seminar. Any cancellation received within 3 business days of the seminar will not be eligible for a cash refund, but may still take advantage of one of the alternate options listed above.